p68 Privacy Policy

01 Introduction

p68 ("we", "us", "our") operates the online gaming platform accessible at p68.im (the "Platform"). This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information from users ("you", "your", "Player") who register, access, or otherwise interact with the Platform.

This Policy applies to all players in Pakistan — including those accessing the Platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and all other cities and regions — as well as international users subject to the jurisdiction of our gaming license.

By creating an account on p68 or using any feature of the Platform, you confirm that you are at least 21 years of age, that you have read this Privacy Policy, and that you consent to the collection and use of your information as described here. If you do not agree, you must not use the Platform.

02 Information We Collect

We collect personal information in the following categories:

• Identity Data: Full legal name, date of birth, CNIC number (where required for age and identity verification), and profile photograph uploaded for KYC purposes.
• Contact Data: Email address, phone number, and residential city or postal address in Pakistan.
• Financial Data: JazzCash account details, EasyPaisa wallet number, bank account information (HBL, UBL, Meezan Bank, or other Pakistani banks), and cryptocurrency wallet addresses (e.g., USDT TRC20) used for deposits and withdrawals. We do not store full card numbers.
• Technical Data: IP address, device type, browser type and version, operating system, timezone, and cookies or similar tracking identifiers.
• Usage Data: Pages visited, games played, bet amounts and outcomes, session durations, promotional codes redeemed, and support interactions.
• Communications Data: Records of live chat conversations, emails sent to our support team, and feedback you voluntarily submit.
• Verification Data: Documents submitted for Know Your Customer (KYC) verification, including government-issued ID scans and proof of payment method.

We do not knowingly collect sensitive personal data such as biometrics, health records, or religious affiliations. If any such data is incidentally received, it is deleted promptly.

03 How We Use Your Information

p68 uses your personal data for the following lawful purposes:

• Account Management: To create and maintain your player account, verify your identity, and process login authentication.
• Service Delivery: To enable you to place bets, play casino games, participate in promotions, and use all features of the Platform — including cricket betting, slots, fishing games, and live casino.
• Financial Processing: To facilitate deposits and withdrawals via JazzCash, EasyPaisa, bank transfer, SadaPay, and cryptocurrency channels, and to maintain transaction records as required by our licensing obligations.
• Regulatory Compliance: To fulfil obligations under our international gaming license, including anti-money laundering (AML) checks, responsible gaming obligations, and age verification requirements for players aged 21 and above.
• Customer Support: To respond to queries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, bonus abuse, or other harmful behaviour on the Platform.
• Platform Improvement: To analyse aggregate usage patterns and improve the user experience, game offerings, and performance of the Platform for Pakistani players.
• Marketing Communications: To send promotional offers, bonus announcements, and PSL-related betting updates by email or SMS — only where you have given explicit consent. You may opt out at any time.

We process your data under one or more lawful bases: contractual necessity, legitimate interests, legal obligation, or your explicit consent. We do not use automated decision-making that produces legal or similarly significant effects without human review.

04 Cookies and Tracking Technologies

p68 uses cookies and similar technologies (such as web beacons and local storage) to operate the Platform effectively. Cookies fall into the following categories:

• Strictly Necessary Cookies: Required for Platform functionality — including session management, login persistence, and security tokens. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how players navigate the Platform to help us identify bottlenecks and optimise page load times.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and game lobby filters.
• Analytics Cookies: Used for internal analytics to understand aggregate traffic patterns. We use anonymised data only and do not permit third-party ad-tracking cookies on the Platform.

You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform.

05 Disclosure of Your Information

p68 does not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating the Platform — including payment processors (JazzCash, EasyPaisa, bank partners), KYC verification providers, fraud-prevention tools, and cloud hosting services. All service providers are contractually bound to protect your data and are prohibited from using it for their own purposes.
• Licensing Authorities: Our gaming regulator may require us to submit player transaction records or identity data as part of routine audits or specific investigations. We will comply with all lawful requests.
• Legal Requirements: We may disclose personal data if required to do so by law, court order, or government authority, or where necessary to protect the rights, property, or safety of p68, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify affected players prior to any such transfer and give you the option to close your account.

06 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including:

• Active account data is retained for the lifetime of your account plus a minimum of 5 years following closure, as required by our gaming license for AML record-keeping purposes.
• Financial transaction records are retained for 7 years in line with international financial regulations.
• KYC verification documents are retained for the period required by our regulatory obligations and then securely destroyed.
• Marketing consent records are retained until you withdraw consent, after which they are archived for legal evidence purposes only.
• Support chat logs and email records are retained for up to 3 years to assist with ongoing queries or disputes.

When data is no longer required, it is securely deleted or anonymised. Anonymised or aggregated data (which cannot identify you) may be retained indefinitely for statistical analysis.

07 Data Security

p68 implements a multi-layered security architecture to protect your personal information against unauthorised access, loss, theft, or misuse:

• All data in transit is protected with 256-bit SSL/TLS encryption.
• Data at rest is encrypted using AES-256 standard.
• Access to production systems is restricted to authorised personnel only, governed by role-based access controls and multi-factor authentication.
• Our infrastructure undergoes regular penetration testing and vulnerability assessments by independent security auditors.
• All staff handling player data are subject to confidentiality obligations and regular privacy training.

Despite our best efforts, no internet transmission is guaranteed to be 100% secure. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

08 Your Rights as a Data Subject

You have the following rights with respect to your personal data held by p68:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to our retention obligations under applicable law and licensing requirements.
• Right to Restriction: Request that we limit the processing of your data in certain circumstances (for example, if you contest its accuracy).
• Right to Data Portability: Request a structured, machine-readable copy of data you have provided to us.
• Right to Object: Object to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 calendar days. Identity verification may be required before we act on your request.

09 Age Restriction and Minor Protection

p68 strictly prohibits access to and use of the Platform by individuals under 21 years of age. We do not knowingly collect personal data from minors. During registration, all players are required to confirm they meet the minimum age requirement, and KYC verification includes date-of-birth checks.

If we become aware that personal data of a minor has been collected, we will immediately delete that data and close the associated account. Parents or guardians who believe their child has registered on the Platform should contact [email protected] as soon as possible.

10 Third-Party Content

The Platform does not contain outbound links to external third-party websites for advertising or promotional purposes. Any game content delivered through licensed software providers is subject to those providers' own data handling arrangements, which are governed by agreements with p68 that require equivalent data protection standards.

p68 is not responsible for the privacy practices of any third-party game technology providers beyond the contractual obligations we impose on them. If you have concerns about specific third-party integrations, please contact our support team.

11 Changes to This Privacy Policy

p68 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or Platform features. The revised Policy will be posted on this page with an updated effective date.

For material changes that significantly affect your rights or the way we use your data, we will notify you by email using the address registered to your account at least 14 days before the changes take effect. Your continued use of the Platform after that date constitutes acceptance of the updated Policy.

12 Contact Our Data Protection Team

For all privacy-related enquiries, data subject requests, or concerns about how p68 handles your personal information, please reach out to us:

• Email: [email protected] (subject: "Privacy / Data Request")
• Live Chat: Available in-platform after login — average response time under 3 minutes
• Response SLA: We aim to acknowledge all privacy requests within 5 business days and resolve them within 30 calendar days

Our support team serves players 24 hours a day, 7 days a week — including players from Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and all across Pakistan.